WARRANTY STATEMENT

Ess Ess Bathroom Products (P) Ltd India, manufactures and delivers the item with great care and the Quality  assurance and provides warranty on its product for a period of 10 years under normal user when properly installed and operated according to the printed instructions herein.

YOU NEED TO PROTECT YOUR PRODUCT FROM

Water Scaling : Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. Also take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale settling. Clean the aerators from time to time for a perfect foam flow of water from the fittings. The property of water being used is very important for your plumbing installations (Pipes etc) as well as for your own hygiene. The hardness of water should not exceed 300-400 ppm.

WARRANTY PERIOD

Ess Ess products are warranted for a period of 10 years from the date of purchase. The warranty period is not renewed or extended on supply of the spare parts during the warranty.

CONDITIONS OF WARRANTY

It is at the option of Ess Ess to remedy any defects by repairing of replacing the products of comparable value. This warranty shall not apply to the parts there of : 1. That have been damaged as a result of use or user's, misuse, negligence, accident, faulty installation or improper maintenance of the product (not following the instructions). 2. Due to effect of dirt, lime scale or aggressive cleaners 3. Unauthorised alterations of the product 4. Repair by unauthorised or unqualified persons or not using Ess Ess spare parts. 5. Hoses, Rubber parts and consumable are not included in warranty. 6. The defective product duly authenticated by Ess Ess representative must be sent back to factory, at customer expense & risk only. The customer shall bear the freight and the re/installation charges.

AcidFumes : When we clean the tiles or floors in the bathroom with cleaning agents which contain acid or chemicals, acid fumes are formed. Because the basic material used in the products is brass, and brass being an alloy of copper reacts with these acid fume. With this reaction a green colour layer is formed on the product resulting in damage to the outer finish or coating.

Scratching while Cleaning: Scratching or scrubbing occurs due to hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gentle fluffy soft cloth for cleaning surface.

Atmospheric Conditions : This condition applies mostly to the coastal areas. Due to presence of salt content in the air in coastal areas, sometimes the air reacts with brass and black spots emerge on the surface of the product. Therefore the product is required to be cleaned regularly. At the time of installation of these products, cover the products with the cloth covers provided in the packaging or with polythene till the time you actually start using them.

The warranty shall be valued by Ess Ess only if the detachable coupon is sent back within period of 7 days.